Our Process

With a process driven background, we have developed our company to provide a high quality, consistent customer experience from Estimate, to rough out, through the final touches.  We believe that the small details matter and are what take a project from good to great.

At the core, our process is dedicated to producing nearly perfect service, ensuring quality and consistency for our clients.

Using our knowledge, experience, and certification of the Lean Six Sigma “6σ” Minded Process, our approach is to provide all clients with consistent experience and high quality.

Communication

It all starts with communication, a key part of our process and vital to any working relationship, we aim to understand our clients needs clearly and keep our clients informed and involved in our process.

Bouncing ideas off our clients, contractors, and other invested parties, generating creative ways to approach a project through group discussions. This process of continuous brain storming allows a project to come to fruition and have the desired outcome for the client.

Voice of the Customer

We request our customer’s input by either internal or external means. Our goal is to provide each customer the best products and services.

We encourage our customers to ask the questions, observe our work in progress, and input their feedback at each stage of the project.  This involvement generates clarity, which is vital to ensure we understand the needs of the customer, and a successful project that leaves all stakeholders satisfied.

Our customers feedback throughout is critical to the success of every project.
 

The 5S System and our Business.

This technique has its roots in the Japanese principle of workplace energies.

Simply put, we spend less time looking for our tools and materials by keeping things highly organized and in dedicated locations.

At its core, this system is based on having an organized, clean, efficient workspace and operation.  This allows us to not only provide consistent high quality results, but to work at a diligent pace, without missing objectives.

We are dedicated to being the most organized, efficient, professional and customer service-oriented operation you will experience in the industry.

Kaizen (Continuous Improvement)

The Kaizen technique is a powerful strategy that powers a continuous engine for business improvement. It is the practice of continuously monitoring, identifying, and executing improvements. Collective and ongoing improvements ensure a reduction in waste, as well as immediate change whenever the smallest inefficiency is observed.